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FAQ'S

Customer Service

We are happy answer any questions.  At this stage we don’t have a land line phone however, if you email hello@themelbournemap.com.au and send us your best contact number, a member of Team Map will contact you shortly.

Our products are either posted via Australia Post with tracking numbers or via a courier service, again with tracking information supplied.  We package everything well for ultimate protection in transit. If there are any problems, please let us know. We also offer the option to collect from a Frames Now store - selection available at checkout. Your item will leave the warehouse ASAP and be sent to the store - then a Frames Now staff member will call to let you know it has arrived. 99% of the time we despatch from the warehouse between 1-3 days. (mostly same or next business day after receipt of your order). Our limited editions take a little longer and we'll be in touch.

All care will be taken to deliver your purchase in perfect order.   If for any reason this is not the case, please photograph the packaging and item (if damaged) and we will promptly investigate and replace. If you've changed your mind about the purchase and the item is unopened and still in the original packaging send us an email and we can organise for drop off at a Frames Now store, then we can refund the purchase price of the item (not including original postage charges). Please note we cannot offer a refund on prints that have been opened.

Please email hello@themelbournemap.com.au if you would like to discuss sponsorship, collaborations or special promotions.

Product Information

During our research and illustration of the maps, we're always captivated by thousands of beautiful buildings, gardens, waterways, landmarks and the people that make the area unique.  Many of these are intertwined throughout the maps, along with some quirky things just for fun.   Each map comes with a list of things to find. – Good luck.

The most asked question on our "Can You Find?" list - both from the original Melbourne Map we published in 1990 and the recent edition.

The short answer is - not telling.

Follow these links to read more about the history and artistic team.

Planning and research of The Melbourne Map commenced in 2015; Drawing commenced in September 2016

The original illustration is penned onto Arches watercolour hot pressed paper 100% cotton 300gsm made in France

Rotring Mechanical pencil 0.03 mm then Mitsibsubishi Unipin fine liner 0.005 mm – lots and lots and lots of them

The black & white line drawing was completed in November 2018

Digital colouring took another 5 months, performed on a 27-inch iMac using Adobe Photoshop (and a mouse!)

Our Studio location is a tiny space within Boom Makers, 14 Rutland Street, Newtown, Geelong

Limited Editions are printed by Creffield Digital Printers Myers Street, Geelong.  (and by the way they are the most amazing company to deal with and help us with our map projects enormously)

Framing of our open edition art prints is provided by our wonderful partners at Frames Now.

Open editions by PMS Lithography, Thomastown

Logo design  Elk Creative Design

Jigsaw manufacturers are Holdsons in New Zealand. Unfortunately there are no large scale manufacturers of jigsaw puzzles left in Australia. Our Kiwi cousins are fabulous and have been making games and jigsaws for 80 years.

Calendars are digitally printed by Creffield Digital Printers in Spencer Street, Melbourne.

Pozible is our preferred crowdfunding platform. A local Melbourne company helping thousands of people launch their products and projects.

A fabulous illustrated map of The Bellarine Peninsula is almost complete and will be published in 2021.

The Geelong Map is also underway - hopefully ready before the end of 2021.

If you are interested in updates on these projects and the opportunity to pre-purchase at a discount then please join our newsletter mailing list.

Company Information

Well, apart from putting our heart and souls into our projects which we hope will bring joy to millions (is that over exaggerating?) we believe all businesses have a social responsibility to give back to the community. 

We have chosen to support an amazing organization called Kids Under Cover.  A portion from the sale of every poster sold is donated to Kids Under Cover and we also support them by spreading awareness of the great things they do for the youth of Australia.

We've also donated over $13,700 to the Wildlife Victoria and the Victorian Bushfire Appeal. You can read more about this campaign on this blog.

The Melbourne Map can be found on FacebookInstagramYou TubePinterest and our blog.

The Geelong Map and The Bellarine Map are both on instagram

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